If this issue occurs, contact the PDAM call center
The PDAM call center is a mandatory service for residents. This is because the resulting water facilities often have problems. PDAM itself stands for Regional Drinking Water Company. These are state-owned enterprises that regulate the distribution of water to citizens. The company has been operating for a long time and is used by the majority of citizens.
The problems of the inhabitants themselves can be various. In essence, you need to complain about the problem so that you, as a consumer, do not feel unjust. But most consumers do not know when under what conditions to contact the service center. In fact, there are many conditions under which consumers have to contact him.
Among the many conditions there are some of the most urgent conditions. In this situation, contacting the PDAM call center is mandatory. The hesitant and lazy nature of contact can no longer be tolerated when this thing comes. For clarity, here are reviews of some of the problems that make it mandatory for consumers to contact the call center.
Water does not flow normally as usual
The first problem that makes customers oblige to contact the call center is when water does not flow normally. Usually this condition makes the flow only slightly or even absent altogether. There are a number of problems that can cause disturbances in this water flow. The first problem usually lies in the customer’s service pipeline.
The customer’s service pipeline is the primary source of water that reaches the consumer. If there are problems with the pipe, it will affect all consumers. When contacting the PDAM call center, verification can be done directly. This is because the customer’s official pipeline is definitely located next to the head office.
In addition to the fact that the pipes are tied to the initial part, problems may arise with pipes in other positions. Usually the first problem is associated with a blockage. If there is a blockage in the stream, the water will not flow normally. In addition to blockages, there may be leaks. Detecting these leaks is quite time consuming.
When contacting the PDAM call center, a team of experts is immediately deployed so that this problem can be solved. In addition to problems, stagnant water flow can also be caused by technical problems. It may be, one part of the pipe is repaired. When contacting CS, it is known when the repair will be completed.
The latter option, which is the biggest problem, is associated with production failures. Usually, production disruptions occur due to insufficient supply of raw materials. This shortage of supplies most often occurs due to drought problems. But it can also be caused by natural disasters, such as floods.
In fact, the supply of raw materials will also come to a standstill if the centre’s electricity fails. Communicating with the PDAM call center on this issue , you can learn about the problem that is happening, so you no longer feel upset without knowing the certainty. It was definitely a wise decision.
Dirty and dirty running water conditions
In addition, if the flow is abnormal, it is necessary to contact the call center even if the water condition seems cloudy or dirty. This is obviously dangerous, because dirty water can cause various diseases. Although it is still safe, dirty water can also make users feel uncomfortable when using it.
Contacting the PDAM call center explains the reasons why dim conditions may occur and when the problem will be resolved. Usually this dirty state occurs when previously the flow of water was stagnant. If it subsides, it is most likely that the pipe will leak.
This pipe leak makes the possibility of water deposition even greater. Deposits are definitely not clean conditions. But this problem did not last long. If the dirty condition is indeed caused by sediment due to a leak, CS advises you to throw out the water first.
After some time, the water coming out becomes clean, because the dirty storm water has run out. In fact, the problem of dirty water is more severe if it is caused by the organization of water supply. Under normal conditions, the flow has a standard pressure, so the entire part of the pipe is not full.
Since it is often in a non-full state, the upper part of the tube is more likely to produce dirt. If the dirt has increased a lot, then there is a problem with increasing the pressure. The increased pressure makes the top full of dirt moistened with water. This makes the water contaminated with such impurities.
If you contact a PDAM call center and the problem is caused by it, the advice given is to be sure to wait until the pipe is clean. However, CS will let you know that the waiting time until the water is clean is a little longer. In addition, it will also be notified when the flow has returned to normal.
Fees do not match forecasts
The call center must also be contacted if the invoices received are too high and exceed expectations. In fact, if the bill is not suitable, there may be an error in the system and you will receive a refund. But this condition is extremely rare. Usually, the form of this problem is only a report, so similar problems do not occur.
When the PDAM call center is contacted due to non-compliance with the bill, the first thing that is explained is related to the habit of not turning off the water tap completely. If this is done, it may happen that the drops come out all night. This condition can obviously swell the bill if it is done daily.
Therefore, be sure to close the faucet perfectly after use. If you feel that you have completely closed the tap, the next problem is often caused by leakage in the consumer’s pipes. If the consumer pipe leaks, the water will continue to flow all the time.
This made the bill jump drastically. If this option exists, cs will transmit it directly expertly. After communication, experts will come to your house and find out which parts have leaked.
However, since the reporting took place after the leak occurred, the earlier bills still had to be paid. This is because you do not report this problem regularly. In fact, when contacting a call center, it is recommended to regularly check the meter. The cost of the bill is always the same as the meter.
You yourself already need to know how much daily use is usually done. If checking the number seems abnormal, it would be better if you contacted the PDAM directly. This avoids bad opportunities, such as large price increases.
How to contact the call center
If you want to contact the call center, you must first know the number. This is because the PDAM call center number is not like other companies whose conditions are centralized. PDAM uses different call centers for each region. Usually each city has its own call center.
If you’re confused about finding a call center, you can check out the company’s social media directly. Each city has its own social media set up. With this, you can contact him via a short message on social media. Typically, PDAMs are most active when using twitter.
Make sure that the call center is used quickly. It would be a bad experience if the problem is felt and you can’t do anything. After all, contacting a call center is not a difficult thing. In fact, your neighbor must also have their own contacts. However, with this you can contact the PDAM call center directly .