Samsung Service  Center Address List  in Surabaya : Website3
 Samsung Service  Center Address List  in Surabaya : Website3

 Samsung Service  Center Address List  in Surabaya : Website3

Samsung Surabaya Service Center, Full Address & Phone Number

Looking for information about samsung Surabaya service center address? Samsung is one of the world’s leading electronics manufacturers originating from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products with qualified quality.

As stated in the company’s goals, Samsung is committed to providing the best professional products and services for consumers. Especially in the face of the new normal as now.  The service center is still striving to provide excellent service so that customers can still use their equipment optimally.

In an effort to maintain its position as the world’s largest electronics company, Samsung has also provided several service center locations in Indonesia, including Surabaya. In addition, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of the Samsung Surabaya service center.

In mid-2020, Samsung also presented a Smart Service service that allows customers to consult directly.  For those of you looking for detailed information about the address and phone number of the Samsung service center in Surabaya, here we provide more information.

Samsung Service  Center Address List  in Surabaya

The manufacturer of these electronic goods has been present in indonesian industry since 1969 and so far its expansion is growing. If you are also one of the users of this brand, know the list of Samsung Surabaya service centers serving repairs such as smartphones, TVs, washing machines, cameras and other electronic goods. Here’s a list of addresses:

  1. Samsung Service Center – Surabaya

-Indirizz: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone Number: +62 800 1128888

-Operating times: Monday Saturday (08:30 – 17:00 WIB)

  1. Samsung Official Service Center – Plaza Marina

-Indirizz: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone Number: +62 821-3210-9562

-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Indirizz: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone Number: +62 31 5491999

-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Indirizz: Tunjungan Plaza 6 Samsung Experience Store, 3 Nru 7, Kedungdoro, Tegalsari, Surabaya -Tel Numru: +62 800 1128888



-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Indirizz: Surabaya Supermall Lt. 1 Nru 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone Number: +62 31 7392368

-Operating hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Indirizz: Galaxy Mall 3, Lt.3 Nru 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone Number: +62 800 1128888

-Operating hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Pakuwon Mall

-Indirizz: Pakuwon Pakuwon Food Society Livell Mall 2 Nru 135-136, Babatan, Wiyung, Surabaya

-Phone Number: +62 800 1128888

-Operating hours: Daily (10:00 – 20:00 WIB)

Samsung Type Service Center

Through the Samsung Surabaya service center, customers can obtain repair services, consultations and other interests by directly visiting the above addresses. Especially for those of you who happen to be visiting the mall, you can stop by the service center because you’ll beberapa the place is in the mall. Samsung’s customer care service provides two service models, namely:

  1. Smart Service: Services specifically related to smartphones/smartphones, such as consultations regarding products, data transfer, software updates, and other things. You can enjoy such services for free.


  1. Service Center: Samsung Surabaya service center also provides repair services such as spare parts problems, product warranty, or others related to repairs. At its own cost it is adjusted for the type of repair or replacement of parts.

Did you know, in this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light. So that phones are free of germs, viruses and bacteria when they are ready for service. The service centre in Surabaya was also part of this service and of course there is no fee.

Digital Layanan Secara Customer Service

For those of you who are worried if you have to go directly to the Samsung Surabaya service center, you can take advantage of the digital CS services from this brand. For special service centers in Surabaya, you can call directly for the numbers we have listed above and of course you are charged a phone fee at the normal rate.

In addition, Samsung also provides a contact center that you can  contact for consultation or other interests. Interestingly, you can enjoy free phone service. Here’s the Samsung central phone number information:

Free Service:

  1. 0800-112-7777 >> for mobile device related consultation &B2B
  2. 0800-112-8888 >> for consultation of all product categories

Services are charged (they can be from the outside):

  1. 021-569977777 >> serve a consultation of all types of products including smartphones and other electronic devices.

For the Samsung call center numbers above, you can call them at any time because they have 24-hour monday to Sunday running times. So, for those of  you  who happen to be in need of urgent consultation, you can call through one of the above numbers.

Online Customer Service & Social Media

Before visiting the Samsung Surabaya service center, you can also contact customer service online or through the official social media administrator. Reporting from the official page, here is a list of contactable online Samsung CS:

  1. A 24-hour live chat that can be accessed through Samsung’s official website at
  2. WhatsApp Chat

Customers can also contact Samsung CS via wa number at 0818-0215-5777. This service is also available 24 hours a day including public holidays.

  1. Line

In addition to speaking through WA, consumers can also contact Samsung CS via Line under the Samsung Indonesia account name.

  1. Service Appointments

Samsung also offers customer service that wants to make a service schedule without having to queue. Even  later  you can also check the status of the repair got to where. For information about this service, you can check it directly on the Samsung web.

As for the Samsung Surabaya service center list  social media accounts, you can check from the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indoneżja
  4. Instagram: samsung_id

Above we mentioned a full list of Samsung service centers in Surabaya along with information about kontac call centers and social media accounts.   For those of you who use Samsung, there is nothing wrong with recording any of the important information above. So that if you need customer care services at any time, there is no confusion to find the number or address of the service center.

For those who experience problems or want to consult on various Samsung brand electronic products, you can visit one of the Samsung Surabaya service centers  as mentioned above.