How to contact the call center : Diagram
 How to contact the call center : Diagram

 How to contact the call center : Diagram

Mega call center, the best place to file a complaint or complaint

Mega Call Center is the best choice for those of you who want to file a complaint and want to get a solution as soon as possible. Mega is one of the banking institutions in Indonesia and already has many customers. A variety of products and services are able to attract the interest of their loyal customers.

Like other banking institutions, even if they want to provide the best service to customers and the public, they still cannot satisfy all their customers. Therefore, there are still some complaints and complaints that they receive for the sake of development and progress from the bank itself.

In addition, everyone has a different opinion, so it is only natural that the bank still receives a complaint, including Bank Mega. In fact, there are many ways for customers to file complaints, either through the website, customer service, call center, or directly visiting the Bank Mega office.

Nevertheless, many customers prefer the Mega call center service  for  filing complaints, as it is considered more practical and simple than having to go all the way to branches or centers. However, you need to know things related to the call center in advance so as not to make the wrong move.

 How to contact the call center

How can you submit a post if you do not know how to contact the call center from Bank Mega. You can contact the call center via landline or mobile phone, so it depends on the comfort of each person when contacting the call center to file a complaint or complaint.

For those of you who want to use landline to contact Mega call center, call 1500010. It is different, if you want to use a regular mobile phone, then call 60010. You can contact both numbers from anywhere, both at home, in the office, in public places and elsewhere.

Both numbers are used only for people in Indonesia. However, for foreign customers and those who want to file complaints with Mega Bank, you do not have to worry, because for customers who are abroad, there is also a special call center service, namely, by calling the number 021-29601600.

First of all, you will be greeted by a recorder, which usually occurs when contacting Mega’s call center. Then there are several offers that you need to choose according to the complaint or intention to contact the call center. Only then will you be connected to Bank Mega to solve the problem.

Other ways to lodge a complaint

As already mentioned, call centers are not the only way to file complaints or problems related to products and services from Bank Mega. There are many other ways you can choose to file a complaint and you can choose it according to your needs and wishes.

In addition to the Mega call center , the Bank Mega webmail exists as a replacement for megabank’s email. First you need to visit the official website of Bank Mega, and then visit the consultation page on the site. You will find several categories of common problems and just enter the appropriate ones.

Then there are other services that you can use to file complaints, such as social media. Bank Mega provides several social media such as twitter, facebook and instagram that you can use to find more information about products and services for complaint complaints.

The last step you can take when filing a complaint is to go directly to the Bank Mega office, both the branch and the headquarters, depending on the complaint you are filing. Some complaints have to be dealt with at headquarters, although some are sufficient to reach the branch.

Can complaints  be  free of charge?

This question is often asked by those who want to contact the call center. Many of us will think repeatedly about contacting a call center because we think it will require a lot of credit. So, does contacting a Mega call center  consume a lot of credit?

As well as call centers in general, which require credit when they want to contact them. It’s just that it’s not as big as we might imagine, since it depends on the type of phone used, the operator and the duration of the time we speak. But you still need to provide a loan first.

As mentioned earlier, Mega’s call center can be contacted using landlines or regular mobile phones. If you use a landline, then the only tariff that will be charged is the local rate, so it won’t cost you a lot of credit, so you don’t have to worry.

However, for ordinary mobile users, it also depends on the operator you are using, since each operator has its own policy regarding tariffs for contacting the call center. Nevertheless, in general, the rate is calculated within one minute, so the longer you call, the higher the rate will be.

Is the service available 24 hours?

In addition to credit problems, for many people, the problem of service time or operating hours of Mega call centers  is also a question. Many customers think in advance when it is the right time to contact the call center, because they do not know the operating hours provided by the bank.

To provide satisfactory customer and public service, Bank Mega provides a 24-hour call center service. So you can contact the call center anytime, anywhere, when you need it. For example, in the morning, during the day, at night or early in the morning.

The sooner you file a complaint or complaint, the faster you will get the best solution. This is one of the best forms of service that Bank Mega wants to provide to customers and the public. So you don’t have to worry when you get into such trouble.

So, when you encounter problems related to the products and services provided by Bank Mega, you can immediately mediate them through the Mega call center. In this way, the problem will not drag on and can quickly get the best solution so that no problem continues.

Common problems when contacting a call center

Any banking institution, restaurant, office or company that is already large usually has a call center number as a forum for customers and customers to file complaints and complaints. The same goes for the Mega call center, which is always well served and provides solutions to the goal.

If you have problems using Bank Mega products, of course, this is quite annoying, especially if you are busy and have a lot of work to do, emotions certainly contribute to this. In conjunction with a call center that cannot be contacted at a certain time, the problem may worsen.

The problem of call centers that cannot be contacted usually occurs due to the large number of incoming calls, thereby increasing telephone traffic. This is normal, and the solution you can do is contact him later or avoid peak hours such as working hours to keep the connection smooth.

For those of you who have problems or have questions about Bank Mega products and services, you can contact the call center number that has been provided. Make sure you make good use of this Mega call center service  to solve the problems that are happening.

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