How to access Air Asia Indonesia call center online
Since 2019, this airline has begun to change the call center system of Air Asia Indonesia, which was previously manual and requires personnel in its services to a fully online and centralized system. This is done, among other things, to make it easier for Air Asia customers to contact the airline.
Initially, the call center system was provided by this airline only through a manual telephone that would handle the staff. Perhaps, on the one hand, this will further clarify the solution that customers expect in terms of the various obstacles they face. Unfortunately, there are time and financial constraints.
The Air Asia Indonesia call center, which still uses a manual system, is accessible only through one door, which is open every day, but only until 06.00 to 22.00. So in this case, customers cannot contact maskapai every time if something happens.
Air Asia’s services are currently being transferred to the AVA online live chat system, which you can access wherever and whenever you want. Together with artificial intelligence, this system can work automatically and can satisfactorily answer your questions if they answer common questions.
There are also several types of live chat provided by Air Asia, including live chat that can be accessed through social media twitter, via Facebook, through the mobile app, or through the Whatsapp messaging app. The following is a full review of each live chat.
Contacting an airline via Facebook Messenger
One of the social media that is quite and still popular even among young people is Facebook. This app is one of the social media that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which, of course, is easy to use.
To improve the comfort of service for its customers, Air Asia uses these social media to accommodate suggestions and criticisms from its customers online. The airline replaced the Air Asia Indonesia call center manually using a chatbot on the official Air Asia account on the Facebook page.
You can enter the official website of the airline, then click on the messenger section and you can directly contact Air Asia easily. However, you must know that Facebook Messenger only uses chatbots and is not directly related to Air Asia staff , who can answer questions in detail.
Nevertheless, you can still ask questions about the various problems and obstacles that you encounter through Facebook Messenger, as long as your questions are still general and not too detailed. Because this Facebook Messenger chatbot can only give you as an airline customer who is asking questions, only simple answers.
Easier operation via Air Asia’s AVA live chat
The call center of Air Asia Indonesia is transmitted not only to social media, but also through the official website of the airline. The airline also provides a chatbot system on the official website to provide live chat services with customers. Customers can now easily contact the airline through this system.
The difference between the AVA chatbot service and Facebook Messenger is quite significant. The live chat system on the official website was created specifically by the Air Asia IT team, so even if it is a chatbot, this live chat can answer and answer more complex questions.
For this reason, Air Asia customers are advised to use AVA live chat for various questions that are fairly detailed answers. The transition of the Air Asia Indonesia manual call center to an online system is very useful for customers to get information 24 hours a day.
It is very easy to use. Just visit the official website of Air Asia. Then find the live chat icon in the lower left corner of the page. You can access this website via mobile or computer. You can also download the official mobile app.
Air Asia Indonesia call center switching via Twitter account
In addition to using AVA’s live chat service, which is accessible on the official website, as well as Facebook Messenger, you can also contact the airline through Air Asia’s official Twitter account. Twitter is a social media that is quite widely used by users from all walks of life. For this reason, this method is simpler.
Communication via Twitter is not in the form of a live chat as on Facebook Messenger or on the official website, since Twitter does not have a chat function. However, you don’t have to be confused when communicating through these social media. The things you need to do are pretty simple.
Just send a direct message to Air Asia’s official Twitter account on the @AVA_airasia. Besides, you can also mention the account in the posts you tweet to get a response. The advantage of this system is that it directly includes employees of Air Asia.
This means that your questions can be answered in maximum and detail. After asking questions by the previous method, the airline reunites. You can get answers directly or transfer it through the Air Asia Indonesia call center in the form of an AVA chatbot, as long as the desired problem is not too difficult.
Merasakan Simplicity of Live Chat via Whatsapp
The live chat service provided by Air Asia is becoming increasingly sophisticated and pampering customers. One of the conveniences is that you can now contact Air Asia only through the short message application whatsapp. Whatsapp support for Air Asia live chat was provided in June 2020.
As a short message app that is very popular and used almost all over the world, of course, the existence of a live chat service via Whatsapp is a plus point for Air Asia itself . Here you will connect with a virtual assistant or the Air Asia Airline support team.
Unfortunately, it will take a long time to get in touch directly with the support team. But when using live chat on whatsapp, the method is very simple and even the simplest compared to other methods. You just need to access this application either through your computer or mobile phone, and then open the chat.
Then you click on the new contact and on whatsapp you enter the Air Asia Indonesia call center number with the number +601135165078 and enter anything in the chat room to help you get started. Later, you will receive a response from the Air Asia chatbot and just follow the next steps.
With this WhatsApp app, you’ll have easier and more flexible questions about flights and airlines. The Air Asia chatbot will usually provide a general possibility of questions as a keyword to ask. You just need to answer with a number that matches their list.
Now, along with the development of technology, everything is really very simple and pampers customers. Air Asia is no exception, which has also been improved in terms of communication services. Although the manual call center Air Asia Indonesia is no longer forced, you can still communicate more flexibly and easily.