Garuda Indonesia Call Center 24 hours ready to receive passenger complaints
Garuda Indonesia’s 24-hour call center is an excellent service for one of Indonesia’s largest airlines. The very wide availability of market share is one of the reasons why this company implements the best service to its customers. Because customer comfort is one of the main goals of Garuda Indonesia.
In addition, the airline is also very concerned about every information related to the services to its passengers. For example, when it comes to the supply of food or snacks to passengers. They pay a lot of attention to the quality of their food and drinks, so they decided to cooperate with several suppliers who were guaranteed the best quality and quality.
Therefore,it aims to reduce customer complaints and negative impressions through the Garuda Indonesia call center by 24 hours in terms of accessibility. Of the ticket reservations that can be made by future passengers at any time, this call center is very important. All because of the comfort and positive impressions from the passengers of this airline.
Already noted as one of the leading airlines in Indonesia, Garuda is very careful in everything. Because a mere mistake can damage their image in the hearts and eyes of passengers or the general public. Since they have any approach related to Garuda, they must all be high-end.
This 24-hour Garuda Indonesia call center is designed for future passengers and loyal customers. The airline does not want to lose its market share simply because they are poorly serviced in the eyes of customers. Therefore, as an aviation service provider company, they inevitably have to provide everything they do best.
Existing customer complaints
Due to the large number of passengers who were able to become loyal customers of this airline, therefore, when this company serves its customers, it is wrong or the quality drops, even if it is only a little, it will be very bright. Because they have become loyal customers and understand the services received very well. So, in fact, it is necessary to pay attention to quality.
Although they have tried to implement a high level of service by providing a 24-hour Garuda Indonesia call center, there are still passengers or customers who believe that they are not well served. Thus, they submit complaints to this company through the call center function, which is very useful for them when filing a complaint.
The complaints of these customers are very diverse. There are those who are dissatisfied with the service of the company’s employees. In addition, there are those who are not satisfied with matters related to aircraft installations. Because when they paid for the ticket, it means that they already believe in Garuda and want to get the best service in terms of price.
The worst complaints are received through the Garuda Indonesia Call center for 24 hours of providing flight services, precisely when there is a flight schedule. Although the delay was due to the fact that the main factor was bad weather. If the flight is carried out, it will actually threaten the lives of the passengers on the plane. However, passengers sometimes still do not accept it for various reasons.
Purpose of call center services
Realizing that the company sometimes still has shortcomings in the provision of aviation services, this call center service was created. It is hoped that with this service it will be able to combine the wishes of passengers and contributions to the company. Because it is impossible if the company asks customers one by one.
However, the company wants to provide a 24-hour Garuda Indonesia Call center service so that passengers and loyal customers of this airline can better complain about Garuda on their own. In addition, Garuda also hopes that its passengers will always make a contribution and criticism that can create this company.
So that from all the complaints of loyal customers or Garuda passengers can be material for evaluating the activities of this company. After evaluating the shortcomings of the company, the quality of service will be improved, which will better help loyal customers to feel comfortable so that both parties do not lose losses as service providers and users of services.
This 24-hour Garuda Indonesia call center can also make passengers feel close to the company. Because they can contact him at any time and at any time when they need it. This call center is actually available for 24 hours, so when you want to complain and pass on the worries associated with garuda services, you can contact us at 0804-180-7807.
Types of call centers that can be used
Every company must have a call center service to accept everything related to customers. However, please note that the call center itself has several types. So that when receiving complaints even in the course of marketing activities, a separate name is assigned to this call center.
The first is incoming. Garuda Indonesia’s 24-hour call center type is for use only and acts as the recipient of everything related to complaints and complaints from customers or plane passengers. So that the employees who have fallen into this position are usually those who have a good type of listeners and patiently deal with all the negative comments of customers.
Although the second type of call center is outbound, which has an understanding or acts as a marketing medium. So, when a company calls you , to offer all its products, it means an outgoing type call center. For this position, as a rule, its employees are able to negotiate and deliver everything related to the company’s products.
So basically, the 24-hour Garuda Indonesia call center has its own function. If inbond to meet customer and customer service offers and criticism. Then, to sell all the products and benefits of Garuda, they use the type of outbound call center that matches their respective goals.
y angtraits that a call center should have
A person who is responsible and serves as a call center must, in fact, have a number of important features. The absolute trait that the call center must have is to be patient. They need to be patient in accepting various complaints even to the point of ridicule of customers. And this is common and comes out of the mouths of dissatisfied customers.
Then care. The call center must be very concerned about customer complaints. Finally, the 24-hour Garuda Indonesia call center should be of a good listening nature. Because when a clientcomplains aboutthe service of the company, the call center must listen to it as best as possible in order to subsequently be handed over to the internal parts of the company.
In principle, the presence of a call center service in the company is very important for the sale of products and the receipt of all customer complaints. In this way, the company correctly understands about the shortcomings that it needs to correct. The 24-hour Garuda Indonesia call center is one of the best services that Garuda Indonesia provides to its customers.