XL call center becomes mainstay provider close to customers
At the end of 1996, it was the first private company in Indonesia to establish a mobile phone service together with an XL call center. It was formerly known as PT Excelcomindo Pratama Tbk. A private company that at the time could become one of Telkomsel’s competitors as a government capital space provider or commonly known as BUMN.
Although they are private, they can at least become competitors for state-owned enterprises that are more dominant in society and can be touched in various places. In the past, when continuing to use phones and text messages to communicate, the most important factor that made the community or user comfortable was the presence of signals. In terms of signaling, XL is also basically strong.
XL call centers are commonly owned and provided by this company. Since their users are very global and have no known existence, they should be touched by a central service. Thus, they can find out what obstacles in the field or problems are still encountered by their users in evaluating theirfuture products.
Because a product and a company when it is founded certainly need a lot of criticism and input from its users. It is hoped that this could be even better in the future and seduce competition for mobile phone services in Indonesia, which is still dominated by state-owned companies in the form of Telkom as a mobile network service provider.
The Xl call center is also expected to be one of the bridges for companies and consumers in communications and marketing. Because in this way, people can be touched everywhere and get an understanding of promotions and what an interesting product this company is. Thus, he is required to solve correct problems.
Dechrau PT XL Axiata Tbk
A company if it has publicly listed its shares and financial statements when it is in Indonesia on the Indonesian Stock Exchange, the existence of the company is indeed no joke and can become one of the pioneers in the industry in which it participates. They deserve to be valued in terms of their performance because theyare able to provide their wise report publicly and then be accessible to everyone.
Initially, this company was more precise in October 1996 and then called PT Ex c elcomindo Pratama Tbk. Over time, with improved performance and able to reach and use all spheres of Indonesian society, they began to expand their business to further expand the name of this company, of course, by introducing an XL call center.
In 2013 alone, a breakthrough was made by the company by acquiring one of Axis Telekom’s products or companies. They did this acquisition with several important contract records in it. On the other hand, they also work with several companies outside Indonesia that have made their names.
They held the collaboration with Saudi Telecom Company or STC for Short Investment BV and Teleglobal. They are very willing to pay some of the debts as well as the obligations of this axis themselves. That way, therefore, they will have two advanced products, namely XL itself as an old product and Axis as their new supplier, but still provide XL call centers.
Purpose of the call center
Indeed, call centers are indispensable for all companies today. They need a centralized integrated system as one solution for their users who want to cater to the barriers they are anglicizing. So that everything related to solving problems with obstacles can be centrally directly overcome.
The existence of the XL call center is very important for this company. Especially after the acquisition process of the ashes, their performance here is very tested. This forest product is more productive and is widely used by the wider community, so that many come from the appearance of a problem. Eventually, the call center became their mainstay.
Meanwhile, if the company wants to do a promotion for its customers, they can also use this call center as their contact. Because it is felt that this system can reach all levels of its users everywhere, especially in Indonesia. So that everything can indeed be put centrally.
From there, the appeal of the community in providing XL call centers becomes one of safety and comfort for themselves. They are not uncomfortable complaining when faced with various problems. Because CS is also very friendly and solvable. Everything is done for the convenience of customers and the reputation of the company is maintained.
In-house company call center
This company also pays attention to all types of communication of its employees or employees. In addition to providing a customer service center, they also provide access to internal company communications for their employees. So that communication can be very close and can be done at any time duringoffice hours between an employee or senior and a subordinate.
This service can also be one of the company’s ways to cover all forms of communication that they don’t know about. XL call center, in addition to being useful for customers, has great significance for its employees. For the company, it also has a huge impact, especially its communications. Because companies, especially managers, can find out what employees are talking about and communicating about.
Indeed, communication between employeesis very necessary in acompany. As a team, communication development for PT XL determines Axiata Tbk. The main service or product is digital or mobile, so communication is the main thing. So it also has to be relevant within their own business.
The company is expected to be a headwind to navigate the stiff competition in this industry by launching XL call centre as a complaints centre … Because when they continue to use this product or after using this product, it is hoped that consumers will be positively impressed and can become a tool for the company to grow and grow.
Advantage of that use of an XL network
After navigating Indonesia’s market share from 1996 to 2021, they have provided a range of mobile phone services that the public can access the web in their daily lives. It is felt that the benefit is in line with the package priceset by this company when competing with other suppliers.
Then there are other advantages in the form of speed and signal stability in their mobile phones when they use the prime of XL itself. Because there are already many 4G LTE networks in different cities with an additional 1,800 spectrum after acquiring the axle, making it very stable and accessible everywhere while XL call centers continue to be introduced as a solution.
It is hoped that with the presence of the established PT XL Axiata Tbk in Indonesia, it will be able to become one of the best mobile network service providers, even from the private sector. So people have a lot of choices when deciding on the aspect of using which provider and can complain about the problem in the XL call center.