BNI’s 24-hour call center service, as a commitment from one of the government-owned companies, is one of our efforts to make it easier for all our customers. Financial services are certainly very interesting because nowadays many people are unable to manage their finances. As a result, it is not a savings that can be obtained, but rather a waste.
Depositing money in a bank can certainly be said to be very safe and reliable. Apart from having a good management system, its position as one of the state-owned enterprises becomes its jamina. This bank is one of those entities that is managed and operated under strict government supervision.
This bank was established quite a long time ago and became a bank established during the independent period. The long history of how financial management made it has a solid foundation to this day. No wonder BNI now has large assets with millions of customers across Indonesia.
With a long history and a commitment to providing the best service, BNI 24-hour call center services are one form of this commitment. We have many goals and can reliably provide solutions even in the midst of customer issues. The presence of NYA provides peace of mind and comfort to all banking customers.
Overview of the History of BNI Bank
Bank Nacional Indonesia or BNI was established in 1946 after Indonesia became independent. This bank continues to develop very quickly because it has an excellent system. In addition, the services provided to each customer make him have a solid foundation. A few years later, his name became widely known to the public.
The 46 logos currently in use by the bank are from the year of its inception in 1946. This logo is the identity of BNI being one of the commodity banks of the country. This can be seen after the independence of the nurturing of financial services and now belongs to the government.
Interestingly, it gained new legal status as one of the listed companies in 1992. A public company is a company whose ownership of its shares can be owned by a wider community. In addition to BNI’s 24-hour call center service, this legal status is good news for many people.
This bank’s stock offering was in demand by many people soon afterwards. In particular, we are looking at the foundation that has existed for a long time with a good management system. We can say that BNI is also the first bank to get open status. Therefore, the development and service provided is very satisfactory for the customer.
24-hour BNI Call Center Service
In order to support the service of each customer, we need to have intimacy with you. Call center services are a form of intimacy that takes place to provide peace of mind and comfort. In addition, it is not uncommon for customers to have problems that they do not understand about financial services.
With the motto of one-stop-one solution, we aim to provide good service to everyone. This service can be enjoyed 24 hours a day and is accessible from all regions. Here you can easily get a lot of information about products and equipment.
This 24-hour BNI call center service can be contacted by phone without the need for an area code. You can call 1-5000-46 directly from your personal phone directly. If you are using a mobile phone, you can also call 68-888. It’s very easy because you can access it anytime, anywhere.
In addition, you can send complaints through email and fax services. It is sufficient to send it to the bnicall@bni.co.id user to the specified email address. On the other hand, if you want to use fax, you can use the number 021-25541203. Of course, this feature, called BNI Call, can help you with any issues you have.
Interestingly, all calls use an end-to-end system. This means that customer-owned issues are resolved without call forwarding. This issue can be resolved quickly within a specific time without call forwarding. However, if the issue is related to a special issue, it is usually forwarded to a nearby branch.
Written and Oral Complaint Procedures
BNI’s 24-hour call center service is a pioneer in helping businesses get closer to their customers. Although the procedure itself can be done in two ways, namely written and oral. Each complaint handling procedure generally has almost the same system. The only difference is the method you use yourself.
If you want to use the written procedure, you need to go to the official website. Next, enter the Kubungikami menu. Here you can write down the complaints you have experienced and wait for an answer from the bank. Usually, if there is a solution, the answer will be sent directly to the customer’s email address.
You can also use BNI’s email address and fax address to submit a complaint. After submitting a complaint, you can get an answer for a while. If you want to get an answer as soon as possible, there are other ways as well. You can go to the nearest branch office and raise the issue.
In addition to the written method, you can use the oral method in BNI’s 24-hour call center service. It is enough to call the number 1-5000-46 anytime and anywhere without worry. However, you will be charged for this call later. The amount of n yes depends on the provider you are currently using.
The officer then registers and provides the customer with a receipt for the complaint registration. The officer then communicates whether the outcome of the complaint can be resolved immediately. Otherwise, it will take a while and he will be asked to come back later to receive a resolution of the complaints he has experienced.
BNI 46 Facilities & Products
As an already long-lived financial services provider, of course, there are several facility products that are offered to you. Each facility product can be accessed 24 hours a day through BNI call center services. This is to respond and adapt to all elements of society in order to receive the same services.
The first product is called BNI Tappras, and the initial deposit requirement in the Jabodetabek area is IDR 500,000. Prospective customers from outside Jabodetabek, on the other hand, require an initial deposit of Rp. 250,000. In addition, several important documents such as identification documents, driver’s licenses, and permanent domicile certificates are also required for KITAS.
There are also BNI Taplus Bisnis products, which are very suitable for use by actors and future entrepreneurs. Some of the facilities that will be acquired are as detailed cash flow information for the end of the month. The requirement in the form of an ID card and first deposit is IDR 1 million.
There are also product facilities for young people such as students through BNI Taplas Takeda. This institution is divided by age level, i.e. 15 to 17 years old and 17 to 25 years old, or married first category. Although the requirements are also almost the same as other products.
As one of the largest financial service providers in Indonesia, BNI 46 is certainly active in offering a variety of conveniences. From products and equipment to customers. However, there are also other services that you can access at any time. One of them is through BNI’s 24-hour call center service.